Refunds & Cancellations

Last updated: July 8, 2026

Delivery

Nebula Pro is a digital service delivered instantly: your license key is shown on-screen immediately after successful payment and is activated automatically in the browser you purchased from. Nothing is shipped physically.

Refunds

• 7-day money-back guarantee. If you are not happy with Pro for any reason, email us within 7 days of your first purchase of any plan and we will refund it in full — no questions asked.
• Duplicate or failed payments. If you were charged but did not receive a license key, or were charged twice, contact us and we will refund the extra charge promptly.
• Refunds are issued to the original payment method via Dodo Payments and typically appear within 5–7 business days, depending on your bank.

Cancelling a subscription

• Email support@nebulapro.xyz from the address you used at checkout, or include your license key or payment ID.
• Cancellation stops all future billing. Your Pro features remain active until the end of the period you already paid for.
• The lifetime plan is a one-time payment — there is nothing to cancel.

How to request a refund

Send an email to support@nebulapro.xyz with your payment ID from the Dodo Payments receipt (starts with pay_) or your license key. We respond within 48 hours.